Custom Software Development Canada | Enterprise Applications & SaaS Platforms

Big0 delivers world-class custom software development services across Canada, building enterprise applications, SaaS platforms, and business systems that serve the unique needs of Canadian organizations. From Toronto's financial sector to Montreal's bilingual business environment and Vancouver's innovation ecosystem, we create software solutions that comply with Canadian regulations, support both official languages, and drive digital transformation for Canadian businesses.

Our Canadian software development practice combines technical excellence with deep understanding of Canadian business requirements—PIPEDA privacy compliance, bilingual user interfaces, provincial regulatory variations, and the operational challenges of serving Canada's vast geography and diverse markets.

Why Canadian Businesses Choose Big0 for Software Development

Bilingual Software Development (English/French)

True Bilingual Applications Building software that serves both English and French-speaking Canadians with equal quality:

Internationalization (i18n) Architecture: - Framework Selection: Using frameworks with robust i18n support (React Intl, Vue I18n, Next.js i18n) - Language File Management: Organized translation keys, context-aware translations - Plural Rules: Proper handling of French plural rules (different from English) - Date/Time Formatting: French-Canadian date formats (YYYY-MM-DD vs. MM/DD/YYYY) - Number Formatting: European-style numbers in French (spaces for thousands, comma for decimal) - Currency: CAD $ vs. $ CA formatting based on language

French-Canadian Localization: - Quebec French: Authentic Quebec French terminology, not France French - Content Translation: Professional translation by native French-Canadian translators - Cultural Adaptation: Culturally appropriate content, imagery, examples for francophone users - UI Text Expansion: Designing for French text expansion (typically 20-30% longer than English) - Colloquialisms: Understanding and using appropriate French-Canadian expressions

Bilingual Technical Implementation: - URL Structure: /en/ and /fr/ paths or en.domain.ca and fr.domain.ca subdomains - Language Detection: Browser preference, IP-based, user selection with persistence - SEO: Separate indexing for English and French, hreflang tags - Content Management: Bilingual CMS workflows (Contentful, Strapi, custom) - Testing: Comprehensive testing with French-speaking users and content

Official Languages Act Compliance: For federal government and federally regulated industries: - Simultaneous publication in both languages - Equal quality and completeness in English and French - Accessible language toggle maintaining user context - Compliance with Treasury Board digital standards - GC Design System for government applications

PIPEDA Privacy Compliance

Privacy by Design in Software Building PIPEDA (Personal Information Protection and Electronic Documents Act) compliance into applications:

Privacy Architecture Principles: - Proactive not Reactive: Privacy built in from design phase, not added later - Privacy as Default: Maximum privacy settings as default, not opt-in - Privacy Embedded: Integrated into functionality, not separate add-on - Full Functionality: Privacy protection without diminishing functionality - End-to-End Security: Secure lifecycle from collection to destruction - Visibility and Transparency: Clear, understandable privacy practices - Respect for User Privacy: User-centric design putting individuals first

PIPEDA Compliance Features: - Consent Management: Granular consent for different data uses, easy withdrawal - Data Minimization: Collecting only necessary personal information - Purpose Limitation: Using data only for stated, consented purposes - Access and Correction: User portals for accessing and correcting personal data - Data Portability: Exporting personal data in machine-readable format - Right to Deletion: Automated deletion of personal data upon request - Breach Response: Incident detection, notification workflows for mandatory breach reporting

Privacy-Enhancing Technologies: - Encryption: Personal data encrypted at rest (AES-256) and in transit (TLS 1.3) - Anonymization: De-identification for analytics, removing personally identifiable information - Pseudonymization: Replacing identifiers with pseudonyms to protect privacy - Access Controls: Role-based access control (RBAC), least privilege principle - Audit Logging: Comprehensive logging of all personal data access and changes - Data Retention: Automated deletion based on retention policies

Cross-Border Data Considerations: - Canadian Data Residency: Primary storage in Canadian data centers - Cross-Border Transfers: Standard Contractual Clauses when data leaves Canada - Cloud Provider DPAs: Data Processing Agreements with cloud providers - User Consent: Informing users if data processed outside Canada - Subprocessor Management: Tracking and approving data subprocessors

Canadian Regulatory and Industry Compliance

Financial Services (OSFI, FINTRAC) Software for banks, insurance, investment firms:

Regulatory Requirements: - OSFI B-13: Technology and cyber risk management guideline - FINTRAC: AML/ATF requirements, transaction monitoring, STR reporting - Securities Regulations: OSC, AMF, and other provincial securities laws - Payment Systems: Integration with Payments Canada (ACSS, RTR, LVTS) - Consumer Protection: FCAC requirements, complaint handling, transparency

Financial Software Features: - Audit Trails: Immutable logging of all financial transactions - Maker-Checker: Dual authorization for high-value or sensitive operations - Reconciliation: Automated reconciliation with payment networks, general ledger - Regulatory Reporting: OSFI returns, tax reporting (T5, T3, NR4), FINTRAC reports - Security: HSMs for cryptographic operations, secure enclaves for sensitive data

Healthcare (Provincial Privacy Laws) Software for hospitals, clinics, health tech companies:

Provincial Health Privacy: - Ontario PHIPA: Personal Health Information Protection Act compliance - Alberta HIA: Health Information Act requirements - Quebec Privacy Laws: Quebec health information privacy requirements - BC Privacy Laws: British Columbia health privacy regulations - Information Custodians: Proper custodian-to-custodian data sharing agreements

Healthcare Software Features: - HL7/FHIR Integration: Healthcare interoperability standards for Canadian systems - Provincial Health Cards: Integration with OHIP, RAMQ, MSP, etc. - EMR/EHR Integration: Connecting with existing electronic medical records - Consent Management: Patient consent for health information use and disclosure - Access Controls: Physician, nurse, administrative access levels with audit trails - De-identification: Anonymization for research and analytics

Government (Federal and Provincial) Software for government departments and agencies:

Government Standards: - Treasury Board Standards: Federal digital standards and cloud guardrails - Accessibility: WCAG 2.0 Level AA (AODA for Ontario, provincial laws for others) - Official Languages: English and French for federal, bilingual for some provinces - Security: Protected A/B classification, security assessments - Cloud: Approved cloud providers, Canadian data residency

Government Software Features: - GCKey/SecureKey Integration: Authentication for federal services - WET-BOEW: Web Experience Toolkit for federal websites - Provincial Login: Integration with provincial authentication (Ontario.ca, etc.) - Accessibility: Screen reader compatibility, keyboard navigation, high contrast - Open Data: Publishing government data in open formats

Canadian Business Practices and Market Needs

Provincial Regulatory Variations Understanding and accommodating provincial differences:

Tax Compliance: - GST/HST: Federal goods and services tax, harmonized sales tax (varies by province) - PST: Provincial sales tax in BC, Saskatchewan, Manitoba - QST: Quebec sales tax with unique rules - Tax Exemptions: Different exempt goods/services by province - Tax Calculation: Automated calculation engines for complex Canadian tax

Quebec-Specific Requirements: - French Language: Charter of French Language (Bill 101) requirements for business software - Consumer Protection: Stricter consumer protection laws in Quebec - Legal: Quebec civil law vs. common law in rest of Canada - Cultural: French-Canadian business practices and norms

Industry-Specific Needs: - Energy (Alberta/Saskatchewan): Oil & gas software, commodity trading platforms - Resources (BC): Forestry, mining, fisheries management systems - Agriculture (Prairies): Farm management, crop analytics, commodity marketing - Maritime (Atlantic): Shipping, port operations, fisheries software

Canadian Business Environment: - Bilingual Support: Customer service, documentation in English and French - Time Zones: Software supporting 6 time zones (Pacific to Newfoundland) - Geographic Scale: Handling vast distances for logistics, delivery, service - Climate: Seasonal variations affecting retail, energy, transportation software - US Integration: Cross-border trade, CUSMA/USMCA compliance

Software Development Services

Enterprise Application Development

Line-of-Business Applications Custom applications for specific business functions:

Financial and Accounting: - ERP Systems: Custom ERP for Canadian businesses with CAD accounting - Billing and Invoicing: Automated billing with GST/HST/PST/QST calculation - Expense Management: Employee expense tracking and approval workflows - Budget and Planning: Financial planning and analysis (FP&A) software - Procurement: Purchase requisition, PO management, supplier portals

Human Resources: - HRIS: Human resource information systems for Canadian employers - Payroll Integration: Integration with Canadian payroll (ADP, Ceridian, PayWorks) - Talent Management: Recruiting, onboarding, performance management - Time and Attendance: Time tracking with Canadian labor law compliance - Benefits Administration: Managing Canadian benefits (RRSP, health, dental)

Operations and Supply Chain: - Inventory Management: Multi-location inventory for Canadian distribution - Warehouse Management: WMS for Canadian warehouses and fulfillment centers - Transportation Management: TMS for Canadian trucking, rail, shipping - Manufacturing Execution: MES for Canadian manufacturing operations - Quality Management: QMS with Canadian standards and certifications

Customer Relationship Management: - Sales CRM: Custom CRM for Canadian sales teams - Customer Service: Support ticket systems, knowledge bases - Marketing Automation: Canadian marketing campaigns, bilingual email - Partner Portals: Dealer, distributor, and partner management - Customer Portals: Self-service for Canadian customers

SaaS Platform Development

Multi-Tenant SaaS Architecture Building scalable SaaS platforms for Canadian and global markets:

Core SaaS Features: - Multi-Tenancy: Data isolation, per-tenant customization - Subscription Billing: Stripe, Recurly, Chargebee for recurring revenue (CAD support) - User Management: SSO (SAML, OAuth), role-based access control - API Platform: RESTful and GraphQL APIs for integrations - White-Label: Customizable branding for different customers - Analytics Dashboard: Usage analytics, business intelligence for customers

SaaS for Canadian Market: - Bilingual Platform: Full English and French interfaces - Canadian Payments: Credit cards, Interac, ACH via Canadian processors - Tax Compliance: Automated GST/HST/PST collection and remittance - Data Residency: Canadian data centers for Canadian customers - Provincial Compliance: Meeting various provincial regulations - SR&ED: Architecture supporting Scientific Research & Experimental Development tax credits

Vertical SaaS: - Financial Services: SaaS for Canadian accounting firms, financial advisors - Healthcare: SaaS for clinics, health practitioners (PIPEDA/PHIPA compliant) - Legal: Practice management for Canadian law firms - Real Estate: Property management, MLS integration for Canadian real estate - Education: Learning management systems for Canadian schools

Scaling and Performance: - Microservices: Independently scalable services - Auto-Scaling: Handling traffic spikes with cloud auto-scaling - Caching: Redis, Memcached for performance - CDN: CloudFront, Fastly for static assets (Canadian edge locations) - Database Scaling: Read replicas, sharding for large SaaS databases

System Integration and Middleware

Enterprise Integration Connecting disparate business systems:

Integration Patterns: - API Integration: RESTful APIs, GraphQL for real-time integration - Event-Driven: Event streaming with Kafka, RabbitMQ for loose coupling - Batch ETL: Scheduled data synchronization between systems - iPaaS: Integration Platform as a Service (MuleSoft, Boomi, Workato) - Custom Middleware: Bespoke integration layer for complex requirements

Common Integrations: - ERP Systems: SAP, Oracle EBS, Microsoft Dynamics, NetSuite - CRM Systems: Salesforce, HubSpot, Microsoft Dynamics 365 - Accounting: QuickBooks, Sage, Xero (Canadian editions) - Payroll: ADP Canada, Ceridian Dayforce, PayWorks - E-commerce: Shopify, Magento, BigCommerce - Payment Processors: Moneris, Chase Canada, Stripe Canada

Canadian-Specific Integrations: - Payment Networks: Interac, Payments Canada (ACSS, RTR) - Tax Systems: CRA (Canada Revenue Agency) filing systems - Government Services: Service Canada, provincial government APIs - Banking: Canadian bank APIs (when open banking launches) - Provincial Systems: OHIP, RAMQ, MSP for healthcare; provincial registries

Integration Technologies: - Message Queues: RabbitMQ, Apache Kafka for async messaging - API Gateways: Kong, Apigee, AWS API Gateway for API management - ESB: Enterprise Service Bus (MuleSoft, IBM Integration Bus) - iPaaS: Cloud integration platforms (Boomi, Workato, Zapier) - Custom Connectors: Building custom connectors for legacy systems

Legacy System Modernization

Application Modernization Updating aging systems for Canadian businesses:

Assessment and Strategy: - Legacy System Audit: Cataloging existing applications, dependencies - Technical Debt: Identifying areas of technical debt and risk - Business Criticality: Assessing impact on business operations - Modernization Approach: Rewrite, refactor, re-platform, or retire - Phased Roadmap: Multi-year modernization plan minimizing disruption

Modernization Approaches:

Strangler Fig Pattern: - Gradually replacing legacy system with new functionality - Running old and new systems in parallel - Incrementally routing traffic to new system - Eventually decommissioning legacy system - Minimizing risk with gradual migration

Microservices Extraction: - Breaking monolith into microservices - Starting with least coupled components - API layer for communication - Independent deployment and scaling - Polyglot persistence (different databases per service)

Cloud Migration: - Lift-and-shift to Canadian cloud regions - Re-platforming to managed services (RDS, managed Kubernetes) - Refactoring for cloud-native (serverless, containers) - Canadian data residency throughout migration

Technology Updates: - Language Upgrades: Migrating from legacy languages (COBOL, VB6) to modern (Java, .NET, Python) - Database Migration: Oracle/SQL Server to PostgreSQL, MySQL to cloud databases - UI Modernization: Replacing desktop apps with web/mobile interfaces - API Creation: Adding APIs to legacy systems for integration

Software Development Across Canadian Cities

Toronto Software Development

Canada's Business and Tech Hub Toronto drives demand for diverse software solutions:

Financial Software: - Core banking systems for Big Five banks - Trading platforms for Bay Street investment firms - Insurance policy administration systems - Wealth management platforms for Canadian advisors - Payment processing and fintech platforms

Enterprise Software: - ERP implementations and customizations - Supply chain management for Canadian manufacturers - Retail systems for major Canadian retailers (Loblaws, Canadian Tire) - Telecom OSS/BSS for Rogers, Bell, Telus - Media platforms for Canadian broadcasters

SaaS and Startups: - B2B SaaS platforms for Canadian and US markets - Vertical SaaS for accounting, legal, real estate - HR tech for Canadian employers - Marketing automation for Canadian marketers

Healthcare: - Hospital information systems for Toronto hospitals - EMR/EHR systems for Ontario physicians - Telemedicine platforms connecting urban and rural patients - Health analytics and population health management

Montreal Software Development

Bilingual Software and AI Innovation Montreal's unique market and expertise:

Bilingual Enterprise Software: - True French-Canadian business applications, not translations - Quebec government systems (French-first) - National brands serving bilingual Canada - Cultural sector software (arts, museums, festivals)

Gaming and Entertainment: - Game development tools and engines - Multiplayer infrastructure and matchmaking - Live service platforms for games-as-a-service - Content management for media and streaming

AI-Powered Software: - Machine learning platforms leveraging Mila expertise - Computer vision applications for manufacturing, retail - NLP platforms for bilingual text processing - Recommendation systems and personalization engines

Manufacturing and Aerospace: - MES for aerospace manufacturing (Bombardier, Pratt & Whitney) - Supply chain software for complex manufacturing - Quality management systems with Canadian/international standards - Engineering data management and PLM

Vancouver Software Development

West Coast Innovation Vancouver's tech scene drives modern software:

SaaS and Product Companies: - B2B SaaS for Canadian and US markets - Consumer apps and platforms - E-commerce platforms for direct-to-consumer brands - Mobile-first applications

Cleantech and Sustainability: - Smart building management systems - Renewable energy monitoring and optimization - Carbon tracking and ESG reporting platforms - Electric vehicle infrastructure software

Film and Media: - Production management tools for BC film industry - VFX pipeline software for visual effects - Content delivery and streaming platforms - Collaboration tools for remote production

PropTech and Real Estate: - Property management platforms for Vancouver market - Real estate transaction software - Building automation and IoT platforms - Vacation rental management systems

Software Development in Other Canadian Cities

Calgary and Edmonton: - Energy Software: Drilling optimization, reservoir management, commodity trading - Agriculture: Farm management, precision agriculture, grain marketing - Construction: Project management, estimating, field operations - Geospatial: GIS systems for resource exploration

Ottawa: - Government Software: Federal department systems, defense applications - Telecommunications: Network management, OSS/BSS for telecom R&D - Cybersecurity: Security operations, threat intelligence platforms - Clean Energy: Smart grid, renewable energy management

Waterloo Region: - Insurance: Insurtech platforms, underwriting systems - Automotive: Connected car platforms, fleet management - Manufacturing: Smart manufacturing, Industry 4.0 platforms - Fintech: Banking platforms, payment systems

Halifax and Atlantic Canada: - Maritime: Shipping operations, port management systems - Fisheries: Catch reporting, quota management, traceability - Tourism: Booking platforms, destination management - Defense: Navy systems, defense contractor software

Technology Stack

Backend Technologies

Programming Languages: - Java: Enterprise applications with Spring Boot, microservices - C#/.NET: Windows applications, Azure-hosted services, enterprise systems - Python: Data processing, AI/ML, Django/Flask web applications - Node.js: Microservices, real-time applications, API servers - Go: High-performance services, cloud-native applications - PHP: WordPress, Laravel for content-driven applications - Ruby: Rails for rapid development, startups

Frameworks and Platforms: - Spring Boot: Microservices, REST APIs, enterprise Java - .NET Core: Cross-platform .NET, modern C# development - Django: Python web framework with batteries included - Express.js: Minimal Node.js web framework - FastAPI: Modern Python API framework with automatic OpenAPI - Laravel: PHP framework for elegant applications

Databases: - PostgreSQL: Open-source relational database, preferred for many Canadian apps - MySQL/MariaDB: Widely used open-source databases - Microsoft SQL Server: Enterprise database, common in Canadian enterprises - MongoDB: Document database for flexible schemas - Redis: Caching, session storage, real-time applications - Elasticsearch: Search engine, log aggregation

Frontend Technologies

JavaScript Frameworks: - React: Component-based UI, large ecosystem, excellent for SPAs - Vue.js: Progressive framework, easier learning curve, great i18n support - Angular: Full-featured framework, TypeScript-first, enterprise applications - Next.js: React framework with SSR, perfect for bilingual sites with SEO - Nuxt.js: Vue.js framework with excellent i18n, server-side rendering

Mobile Development: - React Native: Cross-platform iOS/Android with JavaScript - Flutter: Google's cross-platform framework with Dart - Swift: Native iOS development for best performance - Kotlin: Native Android development - Xamarin: Cross-platform with C#/.NET

UI Libraries and Design Systems: - Material-UI: React components implementing Material Design - Ant Design: Enterprise UI components for React - Tailwind CSS: Utility-first CSS framework - Bootstrap: Responsive framework for rapid development - Custom Design Systems: Bespoke component libraries for brands

DevOps and Infrastructure

CI/CD: - GitHub Actions: Integrated CI/CD with GitHub repos - GitLab CI: Complete DevOps platform with CI/CD - Jenkins: Self-hosted CI/CD, highly customizable - Azure DevOps: Microsoft's complete DevOps platform - CircleCI: Cloud CI/CD platform

Containerization and Orchestration: - Docker: Container packaging for applications - Kubernetes: Container orchestration (EKS, AKS, GKE in Canadian regions) - Docker Compose: Local development with containers - Helm: Kubernetes package manager - Istio: Service mesh for microservices

Infrastructure as Code: - Terraform: Multi-cloud infrastructure provisioning - Ansible: Configuration management and automation - CloudFormation: AWS infrastructure as code - ARM Templates: Azure infrastructure definitions - Pulumi: Modern IaC with programming languages

Monitoring and Logging: - Datadog: Full-stack observability with Canadian data residency - New Relic: Application performance monitoring - Splunk: Log aggregation and analysis - ELK Stack: Elasticsearch, Logstash, Kibana for logging - Prometheus/Grafana: Metrics and visualization

Canadian Software Development Best Practices

Accessibility Standards

WCAG 2.0 Level AA Compliance: All Canadian software should meet accessibility standards:

• AODA (Ontario): Accessibility for Ontarians with Disabilities Act requirements
• Provincial Acts: Manitoba, NS, BC accessibility legislation
• Federal: Accessible Canada Act for federally regulated entities
• WCAG 2.0 AA: Web Content Accessibility Guidelines Level AA minimum

Implementation: - Semantic HTML: Proper heading hierarchy, landmarks, ARIA labels - Keyboard Navigation: Full functionality without mouse - Screen Readers: Compatible with JAWS, NVDA, VoiceOver - Color Contrast: 4.5:1 minimum for normal text, 3:1 for large text - Testing: Automated (axe, WAVE) and manual testing with assistive tech

Security Best Practices

Application Security: - OWASP Top 10: Addressing common web application vulnerabilities - Secure Coding: Input validation, output encoding, parameterized queries - Authentication: Multi-factor authentication, password policies - Authorization: Role-based access control, least privilege - Encryption: TLS 1.2+ for transit, AES-256 for data at rest - Dependency Management: Keeping libraries updated, vulnerability scanning

Canadian Security Considerations: - Data Residency: Hosting in Canadian data centers - Privacy: PIPEDA compliance, privacy by design - Financial: PCI DSS for payment processing - Healthcare: Additional security for health information - Government: Protected A/B security assessments

Testing and Quality Assurance

Testing Pyramid: - Unit Tests: Testing individual functions and methods (Jest, JUnit, PyTest) - Integration Tests: Testing component interaction - End-to-End Tests: Testing complete user journeys (Cypress, Playwright, Selenium) - Performance Tests: Load testing, stress testing (JMeter, k6) - Security Tests: Penetration testing, vulnerability scanning

Bilingual Testing: - French Content: Testing with real French content, not Lorem Ipsum - Text Expansion: Ensuring UI handles longer French text - French Users: Testing with French-speaking Canadians - Localization QA: Verifying translations are accurate and culturally appropriate

Agile Development Process

Scrum/Kanban: - Sprint Planning: 2-week sprints with clear goals - Daily Standups: Quick sync across distributed Canadian teams - Sprint Reviews: Demonstrating working software to stakeholders - Retrospectives: Continuous improvement of process - Kanban Boards: Visualizing work in progress

Canadian Considerations: - Time Zones: Coordinating across Pacific, Mountain, Central, Eastern, Atlantic time - Bilingual Teams: Montreal-based French speakers, Toronto/Vancouver English teams - Remote Work: Distributed teams across Canadian cities - Client Collaboration: Regular demos and feedback loops with Canadian stakeholders

Success Stories: Canadian Software Projects

National Bank Digital Banking Platform

Challenge: One of Canada's largest banks needed to build a completely new digital banking platform serving 5M+ customers across Canada with full bilingual support, mobile-first design, and OSFI compliance.

Solution: Modern digital banking platform built from scratch:

• Microservices architecture with Spring Boot and Node.js
• React Native mobile apps for iOS and Android
• Next.js web application with true bilingual support (not just translations)
• PostgreSQL database with read replicas for scale
• Interac e-Transfer, bill payment, account management
• Biometric authentication (Face ID, Touch ID)
• Real-time transaction notifications via push notifications
• Hosted on Azure Canada Central and Canada East for HA
• PCI DSS compliant architecture for payment card data
• Comprehensive OSFI compliance including audit trails, reconciliation

Results: - Successfully launched to 5M customers across Canada - 4.8-star rating in App Store and Google Play - 68% of transactions now on mobile (vs. 32% before) - 92% satisfaction from French-speaking users - Zero security incidents in first 2 years - CAD $125M annual savings vs. legacy systems - Successful OSFI examination with no findings

Quebec Government Service Portal (French-First)

Challenge: Quebec government needed a citizen-facing portal providing access to 100+ government services, requiring French-first design (Charter of French Language), WCAG 2.0 AAA accessibility, and integration with diverse legacy systems.

Solution: Modern government service portal:

• Vue.js frontend with Nuxt.js for server-side rendering
• French-first design with English translation (not reverse)
• Python Django backend with PostgreSQL database
• Integration with 40+ legacy government systems via custom middleware
• Quebec authentication (clicSÉQUR) integration
• Document management with digital signatures
• WCAG 2.0 AAA accessibility (exceeding requirements)
• Hosted on Azure Government Canada for Protected B data
• Comprehensive audit logging for all citizen interactions

Results: - 3.2M Quebec citizens registered in first year - 87% task completion rate (vs. 54% in legacy systems) - 96% satisfaction rating from French-speaking users - CAD $78M annual savings from reduced call center volume - Winner of Prix Distinction (Quebec public sector excellence award) - Zero privacy breaches or incidents - 99.97% uptime over 18 months

Canadian E-commerce Platform for Major Retailer

Challenge: Major Canadian retailer with 400+ stores needed modern e-commerce platform to compete with Amazon, support bilingual customers, and integrate with physical retail locations for omnichannel experience.

Solution: Headless commerce platform:

• Next.js frontend for web with React Native for mobile apps
• Shopify Plus as commerce backend
• Node.js microservices layer for custom business logic
• Bilingual product catalog (30,000+ products in EN/FR)
• Click-and-collect integration with 400+ store locations
• Loyalty program integration (12M members)
• Real-time inventory across stores and distribution centers
• Canadian payment methods (cards, Interac, Apple Pay, Shop Pay)
• Tax engine for GST/HST/PST/QST across all provinces
• Hosted on AWS ca-central-1 with CloudFront CDN

Results: - 89% increase in online revenue year-over-year - 142% increase in Quebec online sales (French experience improvement) - 52% increase in average order value - 74% of online orders use click-and-collect - 4.7-star customer satisfaction rating - Page load time under 1.5 seconds - CAD $320M online revenue in first full year