Software Testing & QA Canada | Quality Assurance Services | Big0
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Software Testing & Quality Assurance Services in Canada
Big0 delivers comprehensive software testing and quality assurance services designed specifically for the Canadian market. Our expert QA teams ensure your applications meet the highest quality standards while complying with Canadian regulations including PIPEDA privacy requirements, bilingual functionality for Quebec, and industry-specific compliance needs for financial services, healthcare, and other regulated sectors.
With testing centers in Toronto, Vancouver, Montreal, Calgary, and Ottawa, we provide both onshore and nearshore QA services with teams experienced in Canadian business practices, regulatory requirements, and user expectations. Our quality assurance processes help Canadian organizations deliver reliable, secure, and compliant software across web, mobile, and enterprise platforms.
Why Canadian Organizations Choose Big0 for QA Services
Bilingual Testing Expertise We specialize in testing bilingual applications for the Canadian market, ensuring seamless English and French functionality with proper text handling, cultural appropriateness, and Quebec-specific requirements validation.
Compliance Testing Expert validation of PIPEDA privacy controls, OSFI requirements for financial services, provincial healthcare privacy regulations, accessibility standards (WCAG, ACA), and industry-specific compliance needs.
Canadian Payment Testing Comprehensive testing of Canadian payment integrations including Interac (e-Transfer, Debit, Flash), Canadian bank integrations, Moneris and other payment processors, Apple Pay/Google Pay for Canadian cards, and HST/GST/PST tax calculations.
Full-Stack Testing Capabilities End-to-end QA services from manual exploratory testing to fully automated CI/CD pipelines, covering functional, performance, security, and usability testing.
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Functional Testing
Manual Testing Expert manual testing for applications where human judgment and exploratory testing add the most value. Our QA analysts test user workflows, edge cases, business logic, error handling, and cross-browser/device compatibility.
Test Case Development Creating comprehensive test cases and test scenarios based on requirements, user stories, and business processes. We develop detailed test documentation including test plans, test cases, test data requirements, and expected results.
Exploratory Testing Unscripted testing where experienced testers explore applications to find defects that scripted tests miss. Particularly valuable for new features, complex user workflows, and usability issues.
Regression Testing Ensuring new changes don't break existing functionality. We maintain regression test suites covering core functionality and execute them with each release cycle.
Test Automation
Automated Testing Frameworks Implementing robust test automation using industry-leading frameworks: - Web: Selenium WebDriver, Playwright, Cypress, TestCafe - Mobile: Appium, Detox, XCUITest, Espresso - API: Postman/Newman, REST Assured, SoapUI - Unit: JUnit, NUnit, pytest, Jest
CI/CD Integration Integrating automated tests into continuous integration and deployment pipelines using Jenkins, GitLab CI, GitHub Actions, Azure DevOps, or CircleCI. Automated tests run on every commit, pull request, and deployment.
Cross-Browser Testing Automated testing across multiple browsers and versions using Selenium Grid, BrowserStack, or Sauce Labs. Ensuring consistent functionality across Chrome, Firefox, Safari, Edge, and legacy browsers where needed.
Data-Driven Testing Creating parameterized tests that execute with multiple data sets, enabling comprehensive testing of various scenarios without duplicating test code.
Performance Testing
Load Testing Simulating expected user load to validate application performance under normal conditions. We test response times, throughput, resource utilization, and system behavior at expected user volumes.
Stress Testing Pushing applications beyond normal operating capacity to identify breaking points, resource limitations, and system behavior under extreme load.
Scalability Testing Validating that applications scale appropriately as load increases, particularly important for cloud-based applications using AWS, Azure, or Google Cloud infrastructure.
Endurance Testing Running sustained load over extended periods (hours or days) to identify memory leaks, resource exhaustion, and degradation over time.
Canadian Geographic Testing Performance testing from Canadian locations (Toronto, Vancouver, Montreal) to validate response times for Canadian users across different networks (Rogers, Bell, Telus) and geographic regions.
Mobile App Testing
iOS Testing Comprehensive testing for iPhone and iPad applications including functional testing, performance testing, compatibility testing (iOS versions, device types), App Store compliance, and Apple Human Interface Guidelines validation.
Android Testing Testing Android applications across the fragmented Android ecosystem including device compatibility (Samsung, Google, Huawei, etc.), OS version testing (Android 9 through latest), Google Play Store compliance, and Material Design compliance.
Cross-Platform Testing Specialized testing for React Native, Flutter, and Xamarin applications ensuring consistent behavior across iOS and Android platforms.
Mobile Payment Testing Validating Apple Pay, Google Pay, and Canadian mobile payment integrations with security testing and compliance validation.
Security Testing
Vulnerability Assessment Identifying security vulnerabilities in applications including OWASP Top 10 vulnerabilities, authentication and authorization flaws, injection vulnerabilities, and cryptographic weaknesses.
Penetration Testing Ethical hacking to identify exploitable security weaknesses in web applications, mobile apps, and APIs. Our security testers hold certifications like OSCP, CEH, and GPEN.
PIPEDA Compliance Testing Validating privacy controls required by Canadian law including data encryption verification, consent mechanism testing, data retention and deletion, breach detection testing, and privacy policy accuracy.
Security in CI/CD Integrating security testing into development pipelines using SAST (static analysis), DAST (dynamic analysis), dependency scanning for vulnerable libraries, and container security scanning.
Bilingual Testing for Canada
French Language Testing Expert testing of French-language functionality by native French speakers from Quebec, ensuring proper translation quality, cultural appropriateness, text expansion handling (French text is typically 20-30% longer), and Quebec French vs. International French accuracy.
Language Switching Validating dynamic language switching between English and French, including session persistence, URL structure for SEO, and content consistency across languages.
Bilingual UI Testing Ensuring user interfaces work properly with both English and French text including layout testing with longer French text, character encoding (accented characters), and date/number/currency formatting for Canadian French.
Quebec Compliance Validating compliance with Quebec's Charter of the French Language (Bill 101) requirements for commercial applications serving Quebec users.
Accessibility Testing
WCAG Compliance Testing against Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, required by Canadian accessibility legislation (Accessible Canada Act).
Screen Reader Testing Validating compatibility with assistive technologies including JAWS, NVDA, VoiceOver, and TalkBack to ensure users with visual impairments can access your application.
Keyboard Navigation Ensuring all functionality is accessible via keyboard without requiring a mouse, critical for users with mobility impairments.
Color Contrast & Visual Testing Validating sufficient color contrast ratios and testing with color blindness simulators to ensure visual accessibility.
Accessibility Automation Automated accessibility testing using tools like axe, Pa11y, and WAVE integrated into CI/CD pipelines.
API & Integration Testing
RESTful API Testing Comprehensive testing of REST APIs including functional testing of all endpoints, authentication and authorization, error handling and status codes, data validation, and performance testing.
GraphQL Testing Testing GraphQL APIs including query testing, mutation testing, subscription testing, and error handling.
Integration Testing Validating integrations between systems including payment gateway integrations (Interac, Moneris), Canadian bank APIs, provincial health systems (OHIP, MSP BC), ERP systems (SAP, Oracle, Dynamics), and CRM systems (Salesforce).
Microservices Testing Testing microservice architectures including service contract testing, inter-service communication, resilience testing (circuit breakers, retries), and distributed tracing validation.
Database Testing
Data Integrity Testing Validating data accuracy, consistency, and integrity across database operations including CRUD operations, referential integrity, data type validation, and constraint testing.
Performance Testing Testing database query performance, index effectiveness, concurrent user handling, and scalability under load.
Migration Testing Validating data migrations from legacy systems to modern databases, ensuring data accuracy and completeness.
Backup & Recovery Testing Testing database backup procedures and disaster recovery processes to ensure business continuity.
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Financial Services Testing
Banking Application Testing Comprehensive QA for banking systems including core banking system testing, online and mobile banking, payment processing validation, Interac integration testing, and OSFI compliance validation.
Investment Platform Testing Testing trading platforms, portfolio management systems, market data feeds, and integration with Canadian exchanges (TSX, TSXV).
Insurance Application Testing QA for policy administration systems, claims processing, actuarial systems, and digital insurance platforms.
Payment Processing Testing Rigorous testing of payment systems including PCI DSS compliance testing, tokenization and encryption, fraud prevention systems, and multi-currency handling.
Healthcare Testing
EMR/EHR Testing Testing electronic medical record systems ensuring clinical workflow accuracy, HL7/FHIR integration, provincial health system integration (OHIP, MSP BC, RAMQ), and PIPEDA/PHIPA compliance.
Telemedicine Testing QA for virtual care platforms including video quality and reliability, e-prescription functionality, secure messaging, and provincial billing integration.
Medical Device Software Testing software for medical devices following IEC 62304 and FDA/Health Canada guidance for software validation.
Laboratory Information Systems Testing LIMS with focus on result accuracy, instrument integration, and regulatory compliance.
Retail & E-commerce Testing
E-commerce Platform Testing Comprehensive testing of online stores including product catalog and search, shopping cart functionality, checkout process, Canadian payment integration, and shipping calculation (Canada Post, Purolator).
POS System Testing Testing point-of-sale systems including transaction processing, inventory synchronization, payment terminal integration, and offline mode functionality.
Omnichannel Testing Validating seamless customer experiences across web, mobile, in-store, and phone channels with consistent inventory, pricing, and order management.
Tax Calculation Testing Rigorous validation of HST, GST, and PST calculations based on customer location and product taxability.
Government & Public Sector Testing
Citizen-Facing Services Testing government service portals ensuring accessibility compliance, bilingual functionality, authentication (GCKey, Provincial IDs), and protected data handling.
Case Management Systems QA for government case management including workflow validation, security testing, reporting accuracy, and integration with legacy systems.
Election Systems Security and accuracy testing for electronic voting and voter registration systems.
Emergency Services Testing Critical testing for 911 systems, emergency alert systems, and first responder applications.
Education Testing
Learning Management Systems Testing LMS platforms including course delivery, assessment and grading, student information system integration, and accessibility for students with disabilities.
Student Information Systems QA for student registration, transcript management, billing, and provincial reporting requirements.
Virtual Classroom Testing Testing online learning platforms for video quality, collaboration features, assignment submission, and high concurrent user loads.
Our Quality Assurance Process
1. Test Planning & Strategy (1-2 Weeks)
Requirements Analysis Thoroughly reviewing requirements, user stories, and business processes to understand what needs testing and define success criteria.
Test Strategy Development Creating comprehensive test strategy document covering test scope, test approach (manual vs. automated), test environments, test data requirements, and resource allocation.
Risk Assessment Identifying high-risk areas requiring additional testing focus, such as payment processing, security features, and regulatory compliance.
Test Environment Setup Provisioning test environments that mirror production, including Canadian infrastructure, payment gateway test accounts, and integration with third-party systems.
2. Test Design & Preparation (2-3 Weeks)
Test Case Development Creating detailed test cases based on requirements and user stories, including positive and negative scenarios, edge cases, and error conditions.
Test Data Creation Developing realistic test data including Canadian addresses, phone numbers, postal codes, bilingual content, and test payment accounts.
Automation Framework Setup Establishing test automation frameworks, CI/CD integration, and reporting mechanisms.
Tester Training Training QA team on application features, business processes, and Canadian-specific requirements (bilingual testing, PIPEDA compliance, etc.).
3. Test Execution (Varies by Project)
Iterative Testing Testing in alignment with development sprints, providing rapid feedback to developers on new features and changes.
Defect Reporting Documenting defects with detailed reproduction steps, screenshots/videos, severity classification, and affected platforms/browsers.
Defect Triage Collaborating with development teams to prioritize defects and determine fix timelines.
Regression Testing Re-testing fixed defects and running regression suites to ensure changes don't introduce new issues.
4. Release Testing & Sign-off (1-2 Weeks)
Release Candidate Testing Comprehensive testing of final release candidates including smoke testing, full regression testing, performance testing, security testing, and compliance validation.
User Acceptance Testing Support Supporting client UAT with test guidance, defect management, and environment support.
Production Readiness Review Verifying all release criteria are met including defect closure, performance benchmarks, security requirements, and compliance validation.
Go-Live Support Providing support during production deployment including monitoring, rapid defect triage, and emergency hotfix testing.
5. Continuous Improvement
Metrics & Reporting Tracking and reporting on defect trends, test coverage, automation coverage, and testing efficiency.
Process Optimization Continuously improving testing processes based on lessons learned and industry best practices.
Knowledge Transfer Documenting testing approaches, test data, and known issues for internal teams.
Tool Evaluation Staying current with testing tools and technologies to improve efficiency and effectiveness.
QA Services Across Canada
Toronto QA Services
Canada's largest tech hub with access to diverse QA talent. Supporting major financial services, healthcare, and enterprise software companies.
Key Industries: Banking, insurance, fintech, healthcare, enterprise software Specialties: OSFI compliance testing, PCI DSS testing, PIPEDA validation Testing Focus: Financial systems, healthcare applications, enterprise platforms
Vancouver QA Services
Strong tech ecosystem supporting natural resources, film/media, and technology companies with specialized QA for diverse industries.
Key Industries: Natural resources, film/media, gaming, technology, trade Specialties: Gaming QA, media workflow testing, IoT device testing Testing Focus: Consumer applications, industrial systems, creative software
Montreal QA Services
Canada's bilingual QA hub with specialized French language testing and cultural validation for Quebec market.
Key Industries: Gaming, aerospace, AI/ML, manufacturing, e-commerce Specialties: Bilingual testing, Quebec compliance, gaming QA, AI testing Testing Focus: Bilingual applications, gaming, French-language software
Calgary QA Services
Supporting Alberta's energy sector with specialized testing for industrial applications and field service software.
Key Industries: Energy, agriculture, construction, logistics Specialties: Industrial IoT testing, field app testing, offline functionality Testing Focus: Industrial applications, resource management systems, mobile field apps
Ottawa QA Services
Government sector expertise with security clearances for testing sensitive government applications and telecommunications systems.
Key Industries: Government, defense, telecommunications, software Specialties: Government security testing, telecommunications QA, accessibility testing Testing Focus: Government systems, secure communications, public sector applications
Canadian Success Stories
Major Bank Mobile App Testing
Challenge: Top-5 Canadian bank needed comprehensive QA for new mobile banking app serving 3 million customers, with strict OSFI security requirements and tight launch deadline.
Solution: Deployed 15-person QA team providing functional testing across iOS and Android, security testing and penetration testing, performance testing (simulating 100,000 concurrent users), OSFI compliance validation, Interac integration testing, and accessibility testing.
Results: - Successfully launched on time to 3 million users - 4.7-star App Store rating maintained - Zero critical defects in production - Passed OSFI security audit - Found and fixed 1,200+ defects pre-launch
Provincial Healthcare Portal
Challenge: Ontario healthcare network needed PHIPA-compliant patient portal tested across English and French with integration to multiple hospital systems.
Solution: Comprehensive QA including bilingual functional testing, PHIPA compliance testing, HL7 integration testing, accessibility testing (WCAG 2.1 AA), performance testing for 500,000 patients, and security testing.
Results: - Successfully launched to 500,000+ patients - Zero privacy breaches in 2 years of operation - 92% patient satisfaction rating - Full PHIPA compliance maintained - Seamless integration with 12 hospital systems
National Retail E-commerce Platform
Challenge: Canadian retailer relaunching e-commerce platform with bilingual support, Canadian payment processing, and complex shipping logic.
Solution: End-to-end testing including functional testing of 250+ features, bilingual content validation, payment integration testing (Moneris, Interac, Apple Pay), tax calculation testing (HST/GST/PST), shipping logic testing (Canada Post, Purolator), performance testing for Black Friday load, and mobile responsiveness testing.
Results: - Successful Black Friday launch (highest traffic day) - 99.9% uptime in first year - Zero payment processing errors - Accurate tax calculation across all provinces - 35% increase in mobile conversion rate
Government Services Portal
Challenge: Federal government department needed accessible, bilingual citizen services portal meeting Government of Canada standards.
Solution: Specialized government QA including bilingual testing by native speakers, WCAG 2.1 AA accessibility testing, GCKey authentication testing, Protected B data handling validation, browser compatibility (IE11 through modern browsers), and assistive technology testing.
Results: - Successfully launched serving 2 million Canadians - Full accessibility compliance achieved - Bilingual accuracy certified - Met all Government of Canada standards - 89% citizen satisfaction rating
Quality Assurance Pricing for Canada
Manual Testing Services
CAD $50 - $100/hour - Functional testing - Exploratory testing - Regression testing - Bilingual testing - User acceptance testing support - Flexible engagement (hourly, daily, or project-based)
Test Automation Development
CAD $75 - $125/hour - Test automation framework development - Automated test script creation - CI/CD integration - Maintenance of automated test suites - Automation strategy consulting
Dedicated QA Team
CAD $8,000 - $15,000/month per tester - Full-time dedicated QA resources - Manual and automated testing - Integrated with your development team - Flexible scaling up or down - Canadian or nearshore resources
Project-Based Testing
CAD $15,000 - $100,000+ - Small project (2-4 weeks): $15,000-$30,000 - Medium project (1-3 months): $30,000-$75,000 - Large project (3-6 months): $75,000-$150,000 - Enterprise project (6+ months): $150,000+ - Pricing based on scope, complexity, and timeline
Performance Testing
CAD $10,000 - $50,000 - Test script development - Load/stress/scalability testing - Performance baseline establishment - Bottleneck identification - Optimization recommendations - Pricing varies by complexity and user volumes
Security Testing
CAD $8,000 - $40,000 - Web application security testing: $8,000-$20,000 - Mobile app security testing: $10,000-$20,000 - API security testing: $6,000-$15,000 - Comprehensive security assessment: $25,000-$40,000 - Includes vulnerability assessment and penetration testing
Compliance Testing
CAD $15,000 - $75,000 - PIPEDA compliance testing: $15,000-$35,000 - OSFI compliance validation: $25,000-$60,000 - Accessibility testing (WCAG): $10,000-$30,000 - PCI DSS testing: $20,000-$50,000 - Industry-specific compliance: Custom pricing
Frequently Asked Questions
We employ native French speakers from Quebec to test French language functionality, ensuring translation accuracy, cultural appropriateness, and proper Quebec French usage (vs. International French). Our bilingual testing process includes verifying all text is properly translated, testing dynamic language switching between English and French, validating UI layouts with longer French text (typically 20-30% longer than English), checking character encoding for accented characters (é, è, ê, ô, ç, etc.), testing date, number, and currency formatting for Canadian French, and validating Quebec compliance requirements where applicable. We use bilingual test data and test cases written in both languages to ensure comprehensive coverage. For Quebec-focused applications, we can test with French as the primary language.
Our compliance testing covers all major Canadian regulatory requirements. For PIPEDA (federal privacy law), we validate data encryption, consent mechanisms, data retention/deletion, breach detection, and privacy policy accuracy. For financial services, we test OSFI cyber security requirements, PCI DSS compliance for payment processing, and provincial securities regulations. For healthcare, we validate PHIPA compliance (Ontario), PIPA compliance (BC/Alberta), provincial health system integration, and electronic prescription regulations. We also test accessibility compliance (WCAG 2.1 AA, Accessible Canada Act), Quebec's Charter of the French Language (Bill 101), and industry-specific regulations. Our QA team stays current with Canadian regulatory changes and works closely with compliance experts to ensure thorough validation.
Testing Canadian payment systems requires specialized knowledge of Interac, Canadian banks, and local payment processors. We test Interac e-Transfer (email and mobile transfers), Interac Debit (point-of-sale and online), and Interac Flash (contactless payments) using certified test environments. For credit card processing, we test integration with Canadian processors like Moneris, Bambora, and Chase Paymentech using PCI DSS compliant test procedures. We validate Apple Pay and Google Pay with Canadian bank cards, test direct bank integrations for major Canadian banks (RBC, TD, Scotiabank, BMO, CIBC), and verify cryptocurrency payment processors compliant with FINTRAC regulations. Our testing includes transaction processing, error handling, refunds and chargebacks, fraud detection, security and encryption, and multi-currency handling where applicable.
Yes, we have QA professionals with Canadian government security clearances ranging from Reliability Status to Secret clearance, enabling us to test applications handling protected government information. We can support testing of federal government applications (Protected B/C data), provincial government systems, defense and security applications, and applications requiring cleared personnel. Our cleared testers understand government security requirements, classification handling procedures, secure development practices, and government-specific testing protocols. For highly classified Top Secret work, we can coordinate with our cleared partners. We maintain appropriate security protocols, use government-approved infrastructure where required, and follow all security guidelines for handling sensitive information during testing.
Our accessibility testing ensures applications meet WCAG 2.1 Level AA standards required by Canadian accessibility legislation. We use a combination of automated testing (using tools like axe, Pa11y, WAVE), manual testing with assistive technologies (screen readers like JAWS, NVDA, VoiceOver, TalkBack), keyboard-only navigation testing, and color contrast validation. Our testers verify that all functionality is keyboard accessible, images have appropriate alt text, forms have proper labels and error handling, color is not the only visual means of conveying information, text can be resized up to 200%, content has logical heading structure, and links have meaningful text. We test across different assistive technologies and browsers, document all accessibility issues with WCAG success criteria references, and provide remediation guidance for developers.
We follow a strategic approach to test automation that balances ROI with maintenance costs. We start by identifying good automation candidates - stable functionality, repetitive tests, critical user workflows, and regression tests. We recommend against automating frequently changing features, complex edge cases requiring human judgment, or one-time tests. Our automation approach includes selecting appropriate frameworks (Selenium, Playwright, Cypress, Appium based on technology), implementing page object model or similar patterns for maintainability, integrating automated tests into CI/CD pipelines, creating data-driven tests for multiple scenarios, implementing proper waits and synchronization, and maintaining tests as code (version control, code review). We aim for 60-80% automation coverage for stable functionality while maintaining manual testing for exploratory, usability, and complex business logic validation.
Testing for Canadian-wide applications requires understanding provincial variations in regulations, tax rates, business practices, and user expectations. We test provincial tax calculations (HST in Ontario, GST+PST in BC, GST in Alberta, etc.) ensuring accuracy based on customer location and product taxability. For healthcare applications, we validate integration with provincial health systems (OHIP in Ontario, MSP in BC, RAMQ in Quebec, AHS in Alberta) and compliance with provincial privacy laws (PHIPA, PIPA, etc.). We test bilingual requirements specific to Quebec and New Brunswick, validate shipping and delivery with provincial variations, and test region-specific features or content. Our distributed team across Canada can perform testing from different provinces to validate geographic-specific functionality and performance from Canadian networks and locations.
Ensure your software meets the highest quality standards. Contact Big0 today for a free QA consultation and discover how our testing services can help you deliver reliable, compliant applications to Canadian users. Serving Toronto, Vancouver, Montreal, Calgary, Ottawa, and organizations across Canada.
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